Ms. Lourdes Garcia is a valuable member of your staff who exhibited professionalism and courtesies far above and beyond what is normally expected. Besides being highly proficient in both Spanish and English, her ability to communicate to seek resolution and facilitate the transfer of your services to the new owner of my former home was thorough. She sought to find the solution beneficial to both parties, myself, Fred Ibarra and James Slobojan, the new owner. She forwarded in an e-mail to me a link in which to initiate the process needed. During the course of our conversation I mentioned that her manner in speaking with the customer was excellent! Her superb skills should be recognized and praised. She is indeed a valuable asset to your company. She acknowledged that both Misael, who had a hand in her training and that Alex, a colleague were both highly esteemed. Kudos to a job well done!